The agreement between us and you.
How Dismissal LLC and the schools, districts, and users who access our platform agree to work together. Effective May 19, 2026; last updated May 19, 2026.
Signed agreements come first.
When a school or district enters into a separate written agreement (a Master Services Agreement or signed Data Processing Addendum) with Dismissal, that agreement governs the relationship and supersedes any conflicting provisions in these Terms.
What you're agreeing to by signing in.
Acceptance of these Terms
These Terms of Service ("Terms") govern access to and use of the Dismissal platform, websites, mobile applications, hardware integrations, and related services (the "Service") provided by Dismissal LLC ("Dismissal," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a school, district, or other organization, you represent that you have authority to bind that entity, and "you" refers to that entity.
What the Service includes
Dismissal provides a software-as-a-service platform for managing school dismissal and student pickup, including license plate recognition, real-time queue dashboards, guardian portals, and administrative tools. We may modify, update, or discontinue features from time to time, and will use reasonable efforts to provide advance notice of material changes that adversely affect existing customers.
How accounts work and what's out of bounds.
School and district accounts
Schools and districts ("Customers") enter into a contract with Dismissal to use the Service. The Customer manages user access within its organization, including creating, suspending, and removing accounts for staff and authorized guardians.
End-user accounts
Guardians, pickup designees, and other end users access the Service through accounts provisioned by their school. You must provide accurate information, keep credentials confidential, and notify your school promptly if you suspect unauthorized access. The Service is not intended for direct use by children under 13.
What's prohibited
- Using the Service in violation of any law, regulation, or school policy
- Attempting unauthorized access to the Service, other accounts, or related systems
- Interfering with or disrupting the Service, our infrastructure, or other users
- Reverse engineering or attempting to derive source code, except as expressly permitted by law
- Harassing, abusing, or harming others through the Service
- Uploading malicious code, viruses, or infringing content
- Reselling, sublicensing, or commercially exploiting the Service without our prior written consent
- Using automated means to access the Service except through our official APIs per their documentation
- Misrepresenting your identity or affiliation
Consequences
We may suspend or terminate access for violations of this section, with notice where reasonably possible.
Your data stays yours.
Ownership
As between Dismissal and the Customer, the Customer retains all rights to data it uploads or that is generated through its use of the Service ("Customer Data"). Student records remain education records of the school.
License to operate
The Customer grants Dismissal a limited, non-exclusive, non-transferable license to host, process, and transmit Customer Data solely to provide and improve the Service for the Customer.
Privacy
Our handling of personal information is governed by our Privacy Policy and any executed Data Processing Addendum. With respect to student records, Dismissal acts as a school official under FERPA with legitimate educational interest.
De-identified and aggregated data
We may create de-identified and aggregated data from Customer Data and use it to operate, improve, and analyze the Service. De-identified data will not contain personal information and will not be associated with any specific student, guardian, school, or Customer.
Export and deletion
The Customer may request export or deletion of its Customer Data at any time. Upon termination of the agreement, we will return or delete Customer Data within 90 days, except where retention is required by law.
Money, time, and intellectual property.
Fees & payment
Fees are set forth in the order form or contract executed between Dismissal and the Customer. Unless otherwise specified, fees are billed annually in advance, are non-refundable, and are exclusive of applicable taxes. Late payments may incur interest at the lesser of 1.5% per month or the maximum rate permitted by law.
Term & auto-renewal
Unless otherwise specified in an order form, agreements automatically renew for successive one-year terms unless either party provides written notice of non-renewal at least 30 days before the end of the current term.
Termination for cause
Either party may terminate for material breach if the breach is not cured within 30 days of written notice. Dismissal may suspend the Service immediately for security threats, non-payment, or violations of §4.
Effect of termination
Upon termination, access to the Service ceases. Sections that by their nature should survive (5, 8, 9, 10, 11, 12, and 14) will survive termination.
Intellectual property
Dismissal owns all rights, title, and interest in the Service, including all software, designs, trademarks, and content created by us. No rights are granted to you except those expressly set forth in these Terms. Feedback or suggestions you provide may be used by Dismissal without obligation to you.
What we promise — and what we don't.
Service warranty
We warrant that the Service will perform materially in accordance with our published documentation. Your exclusive remedy for breach of this warranty is, at our option, repair, re-performance, or termination of the affected portion of the Service and refund of pre-paid fees for the unused portion.
Disclaimer
EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND DISMISSAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL DEFECTS WILL BE CORRECTED.
Operational reality
Dismissal does not guarantee that any specific vehicle will be successfully matched, that any notification will be delivered, or that the Service will identify or prevent any specific safety incident. The Service is a tool to support school staff judgment; it does not replace human supervision of student safety.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISMISSAL'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE CUSTOMER TO DISMISSAL IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL DISMISSAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. These limitations do not apply to (a) breaches of confidentiality, (b) indemnification obligations under §11, or (c) liabilities that cannot be limited under applicable law.
Who covers what, and where disputes go.
Mutual indemnification
Each party will defend, indemnify, and hold harmless the other from third-party claims arising out of (a) its breach of these Terms, (b) its violation of applicable law, or (c) in the case of Customer, its Customer Data. Indemnification is conditioned on prompt notice, sole control of defense by the indemnifying party, and reasonable cooperation by the indemnified party.
Governing law & venue
These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law principles. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Oklahoma County, Oklahoma, for any disputes arising under these Terms.
Government Customer carve-out
Customers that are government entities (including public school districts) are not required to consent to jurisdiction inconsistent with their governing law and may negotiate alternative provisions in a separate agreement.
The fine print.
Changes to these Terms
We may revise these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, provide notice through the administrator portal or by email. Continued use of the Service after the effective date constitutes acceptance.
General provisions
Entire agreement: These Terms (together with any signed order form, MSA, or DPA) constitute the entire agreement between the parties regarding the Service. No waiver: Failure to enforce any provision is not a waiver of the right to enforce it later. Severability: If any provision is found unenforceable, the remaining provisions remain in effect. Assignment: Neither party may assign these Terms without the other party's consent, except in connection with a merger, acquisition, or sale of substantially all assets. Force majeure: Neither party is liable for delays caused by events beyond reasonable control. Notices: Notices to Dismissal should be sent to legal@dismissal.ai; notices to Customer will be sent to the email on file with the account. Independent contractors: The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
Questions about these Terms.
Different questions go to different mailboxes; all are monitored by humans.